All information provided when booking must be accurate!
NO INAPPROPRIATE BEHAVIOR ALLOWED, Examples are VERBAL & PHYSICAL!
Appointment must be cancelled 24 hours before service date not time. If All Melanin Care cancels the appointment, then All Melanin Care will refund the deposit.
CHILDREN: Minor clients must be accompanied by 1 adult. I will not service children who need food/drinks or electronic devices in order to sit through services!
You may use your electronic device as you please, but bring headphones for calls or videos. Please prevent your head from bending down because of electronic use!
This policy is to ensure your satisfaction with any & all services provided by All Melanin Care. Please notify us within 72 hours from date of service with any concerns you may have, so they may be addressed in a timely manner.
HAIR CONDITIONS UPON ARRIVAL:
If a take down is not included in your service, PLEASE come with your hair out of the previous style. If your hair is tangled & has product build-up, there will be an additional charge of $20, because I must detangle your hair before starting the service! This means it will take longer to complete the service.
LATE FEE POLICY:
10 minutes late: An additional $15 will be added to service total
Once it is 20 minutes pass the appointment start time, your appointment will be cancelled & you MUST reschedule.
NO CALL/NO SHOW POLICY:
A payment of 50% of the service total will be deducted. After missing one appointment , a deposit of 100% of the service total is due when booking. If you fail to attend your second appointment, you will be permanently banned from booking in the future.
When booking a NON-REFUNDABLE DEPOSIT is required. The deposit goes toward the service total. The remaining balance can be paid through cash app, card , apple pay, or cash ! Bills will be verified.
NO BANK RUNS ARE ALLOWED!
The prices of services are NON-NEGOTIABLE
and subject to change at any time. There will be NO DISCOUNT for providing your own hair or products.
Once a service is completed there will be no refund. All sales are final, please read “Guaranteed Satisfaction Policy”, for more information.
Appointment must be rescheduled 24 hours before the service date, not time, in order to transfer deposit. Each appointment is allowed to be rescheduled once. If the appointment needs to be rescheduled again, then your appointment will be cancelled & you must forfeit your deposit. A new appointment must be scheduled, which requires a new deposit.